pages / symptom
symptom
what a case says, as the public helpdesk graphs know it; each shown by a surface, fixed by a fix, some caused by a cause or escalated to a person
heygenie, the helpdesk and the studio · in the studio
- how do I subscribe, sign up, register, join, get a key, start, open an account
- what does it cost: price, pricing, fee, charge, how much, usdc, billing, pay
- how do I install, embed, add the script, the widget, the snippet to my site
- how does an agent ask: mcp, tools, http, api, curl, call, endpoint
- I got a 402, the allowance, the limit, the quota, the free twenty cases a day exceeded
- who can read my questions and answers: sealed, private, privacy, data, words, trail, gdpr, residency, eu
- how do experts get paid: nominate, nomination, payout, earn, answerer, specialist, provider leg
- who grades an answer: the judge, the gate, who decides solved or resolved
- is the graph open: licence, license, download, public, weights, cc by
- can I talk to a person, a human, escalate, book an hour, a call
- what are the roles: tenant, admin, user, superadmin, tier, tiers, role
- what can a tenant tune: loops, tuning, bounds, gate, window, budget, cap
- how do I train my own agent, fine-tune, dataset, export, jsonl, training set
- how is my agent enforced, guarded, kept to the graph, hallucination, made up answers
- when is my agent promoted, promotion key, caps raised, evaluate, held out, eval
- why are all the edges connected, orphan, directory of graphs, categories
Cubicle, the operator deck · in the studio
- sign in first: grade, rehearse, score, keep chats, keep machines, keep receipts, publish a set, see my Operators
- today's free chat or agent turns are used, 402, daily cap, allowance, free turns
- the judge needs a plan, Jev is sold from the 50 USDC plan, grade refused, decisions
- the vault is locked, withdraw button greyed out, hosting an engine, copy trading, upgrade required max
- house algos locked, gate key, signals, upgrade required pro, what does pro open
- how do I pay for a plan, which chain, USDG, Robinhood Chain, claim, payment not recognised
- declare your tenant first, tenancy, tenant slug, name must be a slug
- market is required, which markets, BTC ETH SOL NQ ES YM, unknown market, perp
- the forge casts nothing, speak first, intent capped at 4000 chars, forge payload capped, forge refused
- rehearse this forge first, the score reads the rehearsal, no forge of yours with that seed, grade before rehearse
- the chart shows UNSEALED demo tape, no receipt, the venue is unreachable, demo candles
- a second factor, 2FA, two-factor, the unlock needs a person in a browser
- devnet gas, gas drip, faucet, at most drips a day
- a series belongs to the principal that opened it, mandate, epoch, no epoch may open now, the week is closed
- Operator not held by your linked wallet, seat one of yours, holder, NFT
- image upload refused, not a PNG JPEG WebP or GIF, the art could not be fetched
- forecast sidecar not configured, no envelope, forecast unreachable
- message is over 4000 characters, task over 4000, say what to decide, the document goes elsewhere
- no set on this market to publish, build it on the chart first, keep a set, no lines to attach
- what are the rooms, the tape, the transport rail, the hand, the cockpit, the table, where do I start
- the ticket expired, no such ticket, the chat reply is gone, keep my chats
- the TypeSafe key, Authorization header, not a key, Operator id
billing: the meter line, the legs, the ledger · in the studio
- what are the prices, the price list, products, units, list price
- what is a meter line, step, list micro, grid micro, paid with, measured
- where does the money go, postings, double entry, ledger, who is credited, debited
- the first cases are free, free allowance, twenty a day, measured not debited
- budget cap, spend limit per key, daily budget, the admin is told
- how is the expert paid, provider leg, held, claim an address, payable
- the seat, what does the seat buy, tenant month, without a seat
- the ladder, launch price, standard price, will the price change
onboarding: a key, a tenant, the first case · in the studio
- how do I get a key, register, sign up, create an account, tenant
- sandbox or live, which key do I use, test key
- what is a directory, init, admins, users, specialists, topic, vault, residency
- my first question, nothing in the graph, empty graph, unknown
- how do I seed the graph, import, rows, generator, from my docs
- show me around, the tour, data-tour, stops, stuck here
- which channel am I on, channel, embed, chrome, mcp, api, cli
login: keys, headers, refusals · in the studio
- which header, x-api-key, bearer, authorization, how do I authenticate
- what is key colon hex, asked by, key ref, hashed key
- I got 401, unauthorized, no key, bad key
- I got 402, payment required, allowance, over the limit
- I got 429, too many requests, rate limit, slow down
- rotate my key, lost key, leaked key, show the key again
- child keys, users, delegate, a key per user, caps
admin: tiers, the panel, the loops, the accounts · in the studio
- what does superadmin see, the layer, counts, under five
- what does an admin see and may, owner, own tenant, promote, seal
- what does a user see, delegate, own cases, asks
- the panel, dashboard, metrics, cases by state, grades, money per tenant
- which loops, tune, bounds, grade gate, promotion, windows
- how do I change the grade gate, tune a loop, sma tune
- add a user, create an account for a user, child key, team member
- remove a user, revoke a key, offboard, leave
- nominate an expert, share, cap, classes, period, accept
agents: who answers, who grades, who is promoted · in the studio
- who answers my question, route, graph community specialist agent person
- how does the graph answer, match, score, promotion gate, confidence
- how does it learn, unknown, resolve, learned from, confidence is the grade
- who are members, community, bounty, weakest list, earn
- specialists, book a person, classes, hour
- can my own agent answer, agent id, product agent, train it
- promotion key, when is an agent trusted, caps raised, revoked
- who is the judge, independent grader, how is a grade made
- open weights, which model, lane, no vendor model
interfaces: every outlet of the one door · in the studio
- embed on my page, script tag, launcher, panel
- browser extension, side panel, chrome, on any site
- mcp server, tools, claude, cursor, any client
- chatgpt plugin, codex, store, billed where
- n8n node, workflow, automation, zapier
- teams, slack, support channel, card
- curl, http, rest, from anything, cli
- stuck at drafted, consented not reached
- stuck at consented, synced not reached
- stuck at synced, published not reached
- refused: the tenant's consent for the surface is missing or expired; nothing is synced
- refused: the surface's call budget is spent for this minute; the move waits
- the sync is refused with no_consent
- the listing is synced but refused
- the sync waits
- what is an enterprise listing, what does the listings pack do, what is this for
- how do I sync a listing, publish a listing, push my listing, send a listing
- who needs to consent, consent for which surface, what is tenant consent, consent per surface
- what is the compliance grade, graded for compliance, why was my listing refused, refused listing
- how do I update a listing, change a published listing, edit after publish, update fields
- how do I query listings, read my listings, list what is published, filter listings
- crm sync, sync an account, sync a contact, partner data, sync an entity
- how are calls metered, what does a sync cost, price of a listing, metered
- wants consented: Your listing is a draft; the tenant's consent is checked first
- wants synced: Consent is on file; the listing goes to the publisher
- stuck at asked, routed not reached
- stuck at answered, graded not reached
- refused: the graph has no next transition for the question; a person picks up
- the genie answers but cites nothing
- the case never settles
- what is heygenie, what is this, what does this site do, what is the genie
- how do I install it, add the helpdesk to my product, one line install, get started, set up
- what does a case cost, pricing, how much, is it free, free tier, price
- how is an answer graded, who grades, what is the grade, the judge, the four questions
- what is a door, what is a hop, routed to a door, the twelve hops, the sale
- how do I teach it, add knowledge, the answer is wrong, correct an answer, fix the answer
- how does it learn, auto-learn, does it improve, learn from cases, promotion
- how do I verify a case, what is the head, the proof, the twig, sealed, verify the record
- no door, unresolved, strength 0, it did not answer, no match, the genie could not answer
- can I talk to a person, escalate, book a specialist, human, a person to talk to, support
- what is the api, endpoints, how do agents call it, mcp, the doors of the api
- wants routed: Type what you need; the genie matches it to the graph
- stuck at provisioned, started not reached
- stuck at started, serving not reached
- stuck at serving, proven not reached
- refused: the tenant's balance does not cover seven days of the cell; the start answers 402
- refused: the key's role may not act on this cell
- what is a cell, run my agent as a cell, host a generated agent, hosting
- the start answers 402, balance, cannot start the cell, payment required
- where are the logs, metrics of the cell, is the cell up, uptime
- how do I call a model, inference, chat completions, which lane
- follow the stream, subscribe, see my envelopes, stream lag
- prove my record, superroot proof, is it anchored, verify a twig
- the cell was not created, no cell, create a cell
- wants started: Your cell is provisioned; the balance is checked before the start
- wants proven: Your cell serves through the chat lane; every call is metered
- stuck at observed, classified not reached
- stuck at classified, gated not reached
- stuck at gated, quoted not reached
- refused: a match is walked with its facts (venue.held, class.from, gates.ok, gate.failed, price.over, edge.counted, offer.ours, demand.bound, auto.eligible)
- a match passes every gate but no edge is written
- a buyer of one model is matched to another model
- the next route is one nobody may build
- stuck at opened, compressed not reached
- stuck at receipted, graded not reached
- refused: a candle was read after the decision it fed: the receipt is refused
- refused: the trading vault has no caps in the register; no money moves from this program
- the receipt is refused with lookahead
- the session never settles
- the receipt is graded under 0.7
- what is a session, how does a trading session work, what is this pack, what is this for
- how do I open a session, start trading, session open, begin a session
- which markets, what can I trade, supported markets, the markets
- which windows, candle sizes, timeframes, compress the candles, compression
- what is proof causality, how is lookahead checked, the no-lookahead proof, causality
- how do I close a session, get a receipt, session receipt, end the session
- how do I publish a strategy, strategy publish, sell my strategy, the split
- what does a session cost, is it metered, price of a session, what am I charged
- live price, market price, current price, read candles, market candles
- wants compressed: Your session is open; its key and markets are set
- wants graded: The receipt is sealed; System One grades it