pages / symptom / n_e4600e4ca24536f5

symptom

refused: neither the shared graph nor the tenant's own nodes hold a fix for the question; a person picks up

of it helpdesk (a .genie program) · the program it_helpdesk · CC-BY-4.0

sealed cases that reached it: 0 — sealed cases that reached this word (the store counts, never reads)

shown by

• agent case: one IT question of one tenant, from asked to recorded

fixed by

• read the refusal no_fix, fix its cause, start the agent again from asked

caused by

• refusal no_fix