canister coord://offchain/genie/program/it_helpdesk@v1/ebcc269c592b05b1 · v1 · artifact root 0xebcc269c592b05b1141cd353024dc3f1a33d4403a5d77873f5576e1e659b5f31 · previous none (first version) · superroot at publish not sealed yet
sealed cases that reached it: 0 — sealed cases that reached this word (the store counts, never reads)
it helpdesk (a .genie program) in the studio: 7 symptoms, 7 fixes
// _TENANT_v1_ — an IT helpdesk case machine under strict tenant isolation: every case is bound to the one tenant its host supplies // (ctx.tenant), its twigs and its canister carry that tenant, it reads the program's shared knowledge and its own tenant's nodes, and // nothing of another tenant. A fix is proposed, a person confirms it, it runs behind a guard, System One grades that it worked. genie it_helpdesk v1 about "An IT helpdesk case: asked, diagnosed, a fix proposed, confirmed by a person, run, verified and recorded, or escalated" isolate tenant use product sma.case use component sma-graph sma-helpdesk jev use guard halt-on-failure agent case is "one IT question of one tenant, from asked to recorded" states asked diagnosed proposed confirmed ran verified recorded escalated start asked final recorded escalated failed escalated on case move asked -> diagnosed when question.strength >= 0.35 component sma-graph move diagnosed -> proposed component sma-helpdesk move proposed -> confirmed when confirmation.by_person == true move confirmed -> ran guard halt-on-failure effect record move ran -> verified assure 0.7 meter sma.case component jev move verified -> recorded move * -> escalated when graph.next == null refuse no_fix "neither the shared graph nor the tenant's own nodes hold a fix for the question; a person picks up" say proposed "A fix is proposed; nothing runs before a person confirms it" say recorded "The case is recorded under its own tenant" next proposed confirmed "A person of the tenant confirms the proposed fix" next ran verified "System One grades that the fix did what the case asked" knowledge symptom "the printer is offline" caused_by "the print queue is stopped" fixed_by "restart the print queue" symptom "a password expired" fixed_by "reset the password through the self-service portal" symptom "the laptop is slow after an update" caused_by "a pending restart" fixed_by "restart the laptop" rule "a fix runs only after a person of the tenant confirms it" rule "an answer cites the shared graph or the tenant's own nodes, never another tenant's" door "Ask IT" as case product it-helpdesk locale en step asked "Describe the problem; the helpdesk matches it to the graph" next diagnosed opens diagnosed step diagnosed "The graph found the likely cause" next proposed step proposed "A fix is proposed; confirm it to run" next confirmed step confirmed "The fix is confirmed and runs" next ran step ran "The fix ran; System One grades it" next verified step verified "The fix did what the case asked" next recorded step recorded "The case is recorded under its own tenant" handoff "no fix in the graph; a person of IT picks up the case" booking https://cal.com/taifoon meet https://meet.jit.si room it-helpdesk